How to Download Firebase Service Account Key

This key is needed to authorize sending push notifications from your server to your app users, this key is needed for http v1 firebase apis.

Follow these steps to get the key for your account.

  1. Go to
  2. Select the project for which you want to create the key
  3. Select the settings icon for the android app (most probably you might just have one app).
  4. Click on Service Accounts tab and click on Generate new private key to download the new key.
  5. keep this file safe in your server.

Android App Bundle

Google is going to allow only Android App Bundles from August 2021, we have added the Android App bundle support now, you will see two links in our emails.

  1. One is .apk link – use this to install apk file to your mobile to test before you publish your app to play store, to verify if everything is working fine.
  2. Second is .aab link, use this to upload to play store.

If you use .apk file instead of .aab to upload, we might not be able to provide support once Google mandates .aab files only.

Steps to upload .aab file to playstore.

  1. Go to Google play developer console and click on Production (on left sidebar)
  2. Click on Create New Release button on top right
  3. Click Continue where it says “Google is protecting your app signing key”
  4. Upload your .aab file.

Create firebase web app

  1. Go to
  2. Select the existing project which you might have created during android app setup by following these steps
  3. Click on Add App
  4. Select the Web App
  5. Give you web app a name – for your reference
  6. And click on Register App button
  7. Copy the script code in the next step (just the selected one in below snapshot)
  8. And paste it to Firebase Config box in Web Push Notifications -> Account Settings tab

Push Notification Support for Custom Post Types

We have recently launched Push Notification support for custom post types in our AndroApp WordPress Plugin.

What is Custom Post Type?

Before we tell more about our changes let us see what are custom post types?

Let’s say you have a quotes website than you can create a custom post type quote,  similar to post OR page. This will help you with SEO with quote in every url OR you might want to create different post types to segregate the Posts for various reasons.

You can use this custom post type UI plugin to create a new custom post type, once you do that you will get the option to add new posts for that custom post type in wordpress admin panel.

For example, i created quotes as custom post type and i see this in my admin panel

AndroApp Settings

When you upgrade AndroApp plugin to 19.01 or more, you shall also see push notifications for custom post types, head over to AndroApp->Account Settings tab to manage this behavior.

You can select the post types for which you don’t want to send push notifications

Why we stopped IOS App Support

  1. Apple Store charges $100 per year. which is not economical for most of our clients.
  2. It is very difficult to test IOS apps, you can’t install directly with a link, thus we can’t share the app before our client go through various complex steps to give us the required files to generate their app.
  3. We could not automate IOS build process due to various complex steps and it requires lot of manual efforts to generate IOS build.
  4. Apple does frequent releases (for xcode, swift) which are not backward compatible, making it difficult for us.
  5. Rejection rate: Apple rejected around 20-30% of the apps, which is not good for our clients, after all the hard work they put in following the complex statements.

With dropping IOS support, we want to increase our focus on Android and we just released few important features with 18.00 version.

** If you already created IOS app, that should continue to work without any issues, but you will not receive any new updates on IOS from us.

Push Notifications are not working on IOS

This is to troubleshoot if push notifications are not working on IOS while they are working fine on Android.

Checkout this link first for push notifications are not working on Android app.

believing that your push notifications are working on Android, please check following to ensure they work for IOS

  1. Create auth keys(.p8 files) for push notification and upload them to your firebase project
  2. Check the bundle id used while creating app id and package name while creating firebase app for IOS
    1. if it is not the same, you need to create new firebase app with the bundle id used for app, update it in the account & settings tab, trigger an Android build (so that we get the new id at our server)
    2. send an email to us mentioning that you have changed firebase app id and would like to get the new app for the same.

How to Resolve: Violation of Usage of Android Advertising ID policy Issue

Issue: Violation of Usage of Android Advertising ID policy and section 4.8 of the Developer Distribution Agreement

Google Play requires developers to provide a valid privacy policy when the app requests or handles sensitive user or device information. We’ve identified that your app collects and transmits the Android advertising identifier, which is subject to a privacy policy requirement. If your app collects the Android advertising ID, you must provide a valid privacy policy in both the designated field in the Play Console, and from within the app.

Even if you don’t use Advertising ID yourself and just use admob libraries, these libraries use this Advertising ID internally to show targeted Ads to your users.

If your app is removed for this reason, you can add a privacy policy to your play store listing, you can use this link to generate privacy policy: (please do consult your legal consultant as well).

You can follow these steps to generate the privacy policy

  1. open the link
  2. Enter details as below, replace PuzzlersWorld with your App Name
  3. Select Admob and Firebase Analytics on the right
  4. Click on Generate button
  5. Copy the text and create a page in your website

Update Privacy Policy link to Play store account

  1. Once you have your privacy policy link
  2. Login to google play developer console:
  3. Select the App with issue
  4. Go to Store Presence -> Store listing and scroll to the bottom
  5. uncheck not submitting privacy policy at current time and enter your privacy policy link 
  6. And click on Resubmit App button
  7. Please wait for 48 hours for Google to process the update


Toubleshoot: Push Notifications Are not Working

This is the trouble shoot doc for debugging on push notifications are not working on AndroApp via AndroApp wordpress plugin.

Go here, If your push notification are working for Android app and not working only for IOS app.

  1. Did you create Firebase Project Number and entered correct number in WordPress Dashboard? it should look like this 447538456741
  2. Did you enter the correct Google/Firebase API Keys(associated with the project number) and entered in WordPress dashboard? double check step 13 here
  3. Did you enter Firebase App ID? ex. 1:447538456741:android:2efde8542de19a66
  4. Did you enter the correct package name while creating your firebase project (step 6 ), please enter the package name you see in the email from us, ex. package name: mobi.androapp.bwerbvo.c9601
  5. Did you try SelfPush feature from AndroApp->Push Notifications tab? Try by checking Send Immediate checkbox and share the logs with us.
  6. Did you try sending push notification by enabling/disabling Bulk Send feature?
  7. Did you wait for 30 minutes after installing the app?
  8. Did you check the status table in AndroApp->Push notifications tab? there are 2 tables Push Notifications in Queue & Push Notifications Statistics, if you don’t select Send Immediate checkbox (Also when you publish a new post), you should see your notifications in Push Notifications in Queue table. Which are tried after 15 minutes when your cron runs.
  9. If you see UnAuthorized in the Send Immediate logs, double check your Google API Keys, it is wrong.
  10. Do you see this in the Androapp->Push Notifications tab?


We will suggest to try all above and if you still have issues in sending push notifications, please drop us an email with following details

  1. Your website link & apk link which you tested
  2. google-services.json file
  3. Screenshot of AndroApp->Account Settings tab
  4. Logs for the trial of Send Immediate
  5. Screenshot of both push notification table (it should have both entries with/without Bulk Send enabled)
  6. Does it work when using Send Immediate but not if you don’t select or it does not work in both the cases?

How to Test your app using TestFlight

  1. Login to
  2. Go to MyApps and select the app you want to test
  3. Select TestFlight tab and select your build you uploaded
  4. IF you see yellow icon with missing compliance, click on the build
  5. Now click on Provide Export Compliance Information button
  6. Select No, in Export Compliance Information (your app does use HTTPS though, to make call to but does not use any IOS, macOS encryption)
  7. Click on Add Testers to build OR create a new group was clicking on + icon
  8. Provide information of tester like email, firstname and lastname
  9. Enter your details, email, contact information and click on Next
  10. uncheck the sign in required
  11. Enter the information about the build, ex what to test and click on Submit for Review
  12. Your testers will receive email to test, they can install the TestFlight app and test out the app

AndroApp and GDPR

What is GDPR?

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

It was adopted on 14 April 2016, and after a two-year transition period, becomes enforceable on 25 May 2018. The GDPR replaces the 1995 Data Protection Directive. Because the GDPR is a regulation, not a directive, it does not require national governments to pass any enabling legislation and is directly binding and applicable.

The GDPR extends the scope of EU data protection law to all foreign companies processing data of EU residents. It provides for a harmonization of the data-protection regulations throughout the EU, thereby making it easier for non-European companies to comply with these regulations; however, this comes at the cost of a strict data-protection compliance regime with severe penalties of up to 4% of worldwide turnover or €20 million, whichever is higher.

What does it mean for AndroApp?

To give our clients better experience, we at Androapp are using google analytics to capture crashes, renewal status and page hits for all the apps (apart from your own analytics). We as such are not collecting any personally identified information, however taking a cautious approach, we will disable this collection permanently.

[update]: We have disabled Google analytics from version 15.00 onwards

What does it mean for you?

For those who submitted your app through us (using android app account). As we don’t have control over your app content

  1. We will un-publish  Android apps OR transfer it to your own google developer account, we have already communicated to relevant owners.
  2. FOR IOS apps, we will remove European union countries from the distribution, OR you can chose to resubmit the app from your own account.


We can not advise you as to whether you are GDPR compliant or not, you should consult your legal representative for the same.

However, we are working to give the best possible support to our partners to be GDPR compliant.

In general, you should check where all you are collecting user’s data, ex. Analytics, Ads (admob, appnext, admob, adsense others), push notifications, login forms, comments etc. and take appropriate action.

Versions used By AndroApp

We are using below versions in our last update 15.00 (in android)


from AppNext team =>

Push Notifications
Google Analytics and Admob





For any queries or suggestions please feel free to contact us on contact[AT]